Terms of service

These terms apply when you book or attend a STEPFIT class through getstepfit.com. They sit alongside the informed consent and liability waiver, which you sign before your first class and which covers the risks of taking part. The waiver is a separate document and is linked from the footer of this site.

You sign the informed consent and liability waiver once, before your first class. By its own terms it is a standing agreement: it covers that class and every future STEPFIT class or session you attend, and it stays in force until you revoke it. You will not be asked to sign it again each time you book.

If we revise the waiver, the revision does not apply to you until you accept it. Everyone is asked to read and sign the new version the next time they book, and the version you actually signed is recorded against every booking you make.

You can revoke the waiver at any time by telling us in writing — through the contact page at getstepfit.com/contact, or by post to STEPFIT, 6421 N Florida Ave, D-483, Tampa, FL 33604. We record the date we receive it. A revocation applies going forward: it does not undo a class you have already taken, and because everyone who takes a class must have a waiver in force, you will be asked to sign again before you can book another one.

A booking holds one spot in one class for one person. Spots are limited and are allocated when your booking completes, not when you begin filling in the form — if a class fills while you are booking, we will tell you and nothing will be charged.

You must be 18 or over to book, whether you are booking for yourself or for someone else. When you book you confirm your own age, and that confirmation is recorded against your booking.

Someone under 18 may attend only if they are 16 or 17, and only if a parent or legal guardian books for them, confirms in the booking form that they are the parent or legal guardian, signs the waiver on their behalf, and brings them to the class. We check the minor’s age against photo identification at the door and will refuse entry if it cannot be shown, so please do not book for anyone under 16.

A single class is $19.95. Prices are shown on the pricing page and are in US dollars.

Card payments are processed by Stripe. Your card details are entered on Stripe’s hosted checkout page and never touch this site.

Class packs and memberships shown as "coming soon" are not on sale. We do not take deposits, presale signups or any other payment for them.

Please read this section before you book. STEPFIT does not give refunds when you cancel or miss a class, and in most cases you do not get a class credit either. Whether you get anything back turns on one thing, and only one thing: whether you release your spot at least 12 hours before the class starts.

Release your spot at least 12 hours before the class starts, and you get a class credit for what you paid, valid for 90 days from the date of that class and usable against any future STEPFIT class. The expiry date is recorded against your credit and shown to you when you redeem it. Every confirmation and reminder email contains a one-click link that releases the spot — that link is the whole mechanism, and using it in time is the only thing that earns a credit automatically.

Inside 12 hours there is no longer time to offer the spot to anyone else, so the cancel link stops releasing it. Your spot stays yours and you are welcome to come and take the class. If you do not come, you lose the class and you lose the money: no refund, and no class credit. The same is true if you simply do not turn up without cancelling at all. To say it plainly, because it is the part people are most likely to be surprised by: a class you miss is a class you have paid for and will not get back.

We may choose to give a class credit anyway in a particular case — get in touch through the contact page at getstepfit.com/contact and ask. That is a decision a person makes about your particular situation, one at a time. It is not automatic, we are not required to do it, and you should not book expecting it.

None of the above applies when STEPFIT is the one who cancels. If we cancel a class you paid for, you get a class credit for the full amount you paid, plus a discount toward a future class. If we cancel on you a second time, you get your money back as well as a class credit — the refund goes to the card you paid with, or we arrange it with you if you paid cash. You are never out of pocket because we cancelled. Changes to a class rather than a cancellation are covered further down, under "Changes to classes".

Classes are held at Casa 21 Restaurant Bar & Grill, 4235 W Waters Ave, Tampa, FL 33614. Casa 21 hosts the class; the class is run by STEPFIT.

This is an impact class — you will be stepping up and down on a platform for most of 55 minutes. If you have knee, hip, or ankle issues, check with your doctor first. The platform is optional, and the choreography works without it.

Wear fitness clothes and athletic shoes. No sandals. STEPFIT supplies the platforms.

The two sections below set out when STEPFIT will refuse someone entry or ask them to leave. They expand on the right to refuse service in the liability waiver rather than replacing it, and they are written the same way round: refusal is about conduct, never about who a person is.

STEPFIT may refuse entry to a class, or ask someone to leave one that has already started. That decision is always about conduct — what a person is doing — and never about who they are.

The grounds are: aggression, threats, or unwanted physical contact; harassment; racist or otherwise discriminatory language or conduct; disrespect toward another participant, the instructor, or Casa 21’s staff that does not stop when it is raised; not being in a state to take part safely, which the next section covers on its own; ignoring the instructor’s safety instructions or misusing the equipment; not having a signed waiver in force; and, for a 16 or 17 year old, not being able to show the photo identification we ask for at the door.

STEPFIT does not refuse anyone on the basis of race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, disability, marital status, or any other characteristic protected by federal or Florida law. The class is open to everybody, at every level of fitness and experience. The rules above apply to everyone in the room in the same way.

Aggression, harassment and discriminatory conduct get no warning: you will be asked to leave, and STEPFIT may decline to take further bookings from you. Where there is violence or a threat of it, we may involve Casa 21’s staff and the police.

If someone behaves this way toward you at a STEPFIT class, tell the instructor at the time if you can. If you would rather not, or you only want to raise it afterwards, use the contact page at getstepfit.com/contact. We would rather hear about it than not.

Classes are held inside a restaurant and bar. The bar is not open during class, but Casa 21 serves alcohol the rest of the week and some people will have had a drink there or somewhere else before they arrive. Nobody is going to ask you whether you had a glass of wine with dinner, and there is no test at the door.

What matters is whether you can take part safely. This is an impact class: you are stepping on and off a raised platform for most of 55 minutes, in a dark room, close enough to other people that losing your footing is not only your problem.

So the rule is about your state on the night, not about abstinence. If the instructor judges that you are not in a fit state to take part safely — whether that is alcohol, drugs, or anything else — you will not take part in that class. That judgement is the instructor’s, it is made in the room, and it is final for that class. Come in a state where you could safely be handed a step platform. That is the whole of the rule.

We may change a class time, instructor or venue if we have to. If we do, we will email everyone booked using the address on their booking. Where a change means you no longer want the class, tell us and we will refund or credit you.

There is no account to create — you book with your name, email and phone number each time. Keep the information you give us accurate: your confirmation, your reminder and your cancellation link all go to the email address you provide.

The liability waiver you sign governs the risks of taking part in a class, including assumption of risk and release. Nothing in these terms replaces or reduces it.

To the extent any liability is not validly waived under that document, STEPFIT’s total liability arising from your participation will not exceed the amount you paid for the class in question. This matches the limitation in the waiver.

STEPFIT is not responsible for loss, theft or damage to personal belongings brought to class or left on the premises, including vehicles in the parking area.

These terms are governed by the laws of the State of Florida. Except for small claims described in the next paragraph, and except where prohibited by law, any dispute arising from them or from your participation will be resolved through binding arbitration seated in Hillsborough County, Florida. This matches the liability waiver.

Small claims court stays open to both of us. Either you or STEPFIT may bring an individual claim in small claims court in Hillsborough County, Florida instead of arbitration, as long as the claim qualifies for that court and stays there. Doing so does not waive anything else in these terms. For a dispute about a single $19.95 class this is almost certainly the sensible route, and we would rather say so plainly than leave you to work it out.

For anything that does go to arbitration: it is administered by the American Arbitration Association under its Consumer Arbitration Rules in effect when the demand is filed, before a single arbitrator. Fees are allocated as those rules provide for consumer disputes — you pay only the capped consumer filing fee, and STEPFIT pays the remaining administrative and arbitrator fees.

Claims must be brought individually, in arbitration or in small claims court. Neither you nor STEPFIT may bring a claim as a plaintiff or class member in a class, collective, consolidated or representative proceeding. If that is found unenforceable for a particular claim, that claim alone leaves arbitration and is heard by a court in Hillsborough County, Florida. Nothing here limits either of us from using small claims court.

If any part of these terms is found unenforceable, the rest stays in force.

For anything ordinary — a booking, a class, a question about these terms — use the contact page at getstepfit.com/contact. That is the fastest route and it is monitored.

Formal written notices under these terms or under the liability waiver, including a written revocation of the waiver, go to: STEPFIT, 6421 N Florida Ave, D-483, Tampa, FL 33604.

If we change these terms we will update the date at the top. The terms in force when you book are the ones that apply to that booking.